Technical Trainer- Staffing

KGP Telecommunications•Englewood Cliffs, NJ

About The Position

We are seeking a highly skilled and experienced Technical Trainer to fulfill a staff augmentation role with Circet USA’s customer. The primary purpose of this position is to effectively train service network technicians on all CE products as well as content and video creation.

Requirements

Total 5+ years’ experience in appliance repair training.
Minimum of High School diploma
Excellent communication, interpersonal, and organizational skills
Ability to train in front of large audiences
Ability to create a comprehensive training plan based on course needs
Skills in MS Office applications including Excel and PowerPoint
Ability to learn new things quickly

Responsibilities

Develop and Deliver Training: Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.). Deliver clear, engaging, and effective training sessions tailored to various skill levels. Combination of classroom, virtual, and OJT training is required.
Curriculum and Material Development: Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements. Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum. Ability to create content with PowerPoint, as well as basic excel skills a must.
Assessment and Mentorship: Evaluate trainees’ progress through practical assessments, quizzes, and hands-on demonstrations. Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development. Analyze training results, based on set KPI goals.
Maintain Industry Standards: Ensure all training sessions adhere to industry best practices and safety regulations. Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
Collaboration and Communication: Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs. Facilitate open communication channels for trainees to ask questions and share insights.