Technical Trainer - Student Information Systems (Immediate Opening)

IDEA Public Schools•El Paso, TX

6d•$58,400 - $67,200•Hybrid

About The Position

The mission of the Information Systems (SIS) and Technical Trainer is to ensure the best onboarding and professional development experience for our campus-based and regional roles. They are responsible for designing and delivering effective onboarding training programs for all SIS Coordinators, and Registrars, to be productive in their roles quickly. Given the rapid growth of IDEA Public School District, our internal pipeline is incredibly important to maintain quality and compliance. Onboarding and technical trainers provide training, mentoring, and support services to ensure that all SIS team members have the resources needed to succeed in their role and grow within the organization. They lead the design and execution of training and development for staff from the point of their initial hire and on a continuous, ongoing basis.

Requirements

Bachelor’s degree from four-year college or university
At least 3 years of new hire instructional design or technical training experience
Previous experience working with content development & learning management systems
Design and content creation experience
A minimum of three years in student information systems or similar role with a record of results
Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.
Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management.
Grow Self and Others: This team member regularly offers affirming and adjusting feedback, maintaining a positive balance that reinforces growth and motivation. They provide transparent, candid performance insights and offer consistent coaching and development aligned with individual goals, supporting both direct reports and cross-functional partners.
Build a Culture of Trust: This team member proactively builds strong personal and professional relationships with individual stakeholders and regularly seeks feedback to improve their work experience. They create a supportive environment where others feel safe to take risks and learn from mistakes without fear of retribution.
Communicate Deliberately: This team member communicates thoughtfully by anticipating potential misunderstandings and providing necessary context to ensure clarity. They leverage structured communication channels to address challenges, ask meaningful questions, and guide conversations toward solutions, while actively listening to the concerns of others.
Exceptional technical writing, presentation, and oral communication skills
Training design methodologies
Ability to design and deliver eLearning, instructor-led and blended learning curriculum
Superior written and verbal communications skills
Able to quickly learn new systems and techniques
Ability to communicate clearly, both verbally and in writing.

Nice To Haves

1 year of onboarding HR experience strongly preferred
Design and content creation experience using Microsoft applications, Adobe Professional Suite, SharePoint, video editing, and screen capture software
Bilingual (English and strong proficiency in Spanish) preferred

Responsibilities

Design and implement training programs to ensure a smooth initial hire period of new Information Systems regional and campus-based team members.
Develop and implement operating mechanism to increase team inclusion and collaboration, streamline communication among different departments and lead the team to work more efficiently and strategically.
Holds self and team accountable to the highest expectations of Instructional Design, Customer Service and Knowledge Management
Implement a training program for campus SIS Coordinators and Registrars to drive their campus toward 95% of official attendance taking time teachers take attendance in the student information system daily.
Design and content creation experience using Microsoft applications, Adobe Professional Suite, SharePoint, video editing, and screen capture software
Standardize and reduce the variance of SIS Coordinators and Registrars experiences across the organization by ensuring clear expectations, providing adequate resources and support, and holding managers accountable to ensure effective and equitable outcomes for all.
Celebrate and recognize team members by creating a culture of joy and building team camaraderie.
Support the adoption of standards for support documentation across SIS team departments.