Technical Trainer Manager
About The Position
The Technical Trainer Manager is responsible for defining and executing the company’s technical training strategy to support employees, customers, and partners. This role leads a team of approximately 12 technical trainers and is accountable for the design, development, and delivery of high-quality training programs across instructor-led, virtual, and self-paced formats. The ideal candidate combines deep technical expertise in the automotive aftermarket—particularly foundation brakes—with strong leadership, communication, and operational discipline. This position plays a critical role in improving product knowledge, technical capability, and overall business performance.
Requirements
- Proven people leadership and team development capabilities
- Strong understanding of U.S. automotive aftermarket distribution channels
- Deep technical knowledge of foundation brake systems and related technologies
- Excellent communication, facilitation, and presentation skills
- Strong organizational and analytical skills with attention to detail
- Financial discipline and comfort managing budgets and expenses
- Proficiency in Microsoft Excel, PowerPoint, and project management tools
- Minimum of 10 years of experience in technical training, technical support, or related automotive field
- Demonstrated expertise in foundation brake systems
- ASE certification and/or other relevant technical certifications or technical degree preferred
Responsibilities
- Define and execute a comprehensive technical training strategy aligned with business objectives, product roadmaps, and customer needs
- Establish and maintain standardized training processes, documentation, tools, and templates
- Ensure all training content remains accurate, current, and aligned with internal standards, regulatory requirements, and industry best practices
- Oversee the development and maintenance of instructor-led, virtual, and self-paced training materials
- Serve as a facilitator or subject matter expert for advanced, high-impact, or critical training sessions as needed
- Ensure consistent, high-quality training delivery across all audiences, regions, and venues
- Partner closely with Engineering, Product Management, Sales, and Program Management teams to identify training needs and priorities
- Incorporate field feedback, customer insights, and performance data into training content and delivery models
- Lead, coach, and develop a team of technical trainers, including onboarding, ongoing development, and performance management
- Set goals, conduct performance reviews, and support individual professional development plans
- Provide coaching on instructional design, presentation effectiveness, and technical depth
- Manage trainer workload distribution, travel requests, and expense reporting
- Communicate and enforce company travel and expense policies
- Deliver monthly Technical Training department summaries, including: Financial performance and expenses, Trainer scheduling and utilization, Call log insights and field engagement metrics, Trainer effectiveness and identified risks or resource conflicts
- Establish and track key performance indicators (KPIs) to measure training effectiveness, learner satisfaction, and business impact
- Analyze assessment results, performance metrics, and stakeholder feedback
- Drive continuous improvement initiatives based on data and customer input
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
