Technical Trainer II - West Region

Sub-Zero Group, Inc.•Phoenix, AZ

4h•Hybrid

About The Position

Sub-Zero, Wolf, and Cove, a leading manufacturer of luxury kitchen appliances, is a longstanding, family-owned company. This position reports to the Training Manager and is part of the Training Team, which consists of trainers located throughout the United States. The team is dedicated to delivering high-quality training to our service partners across all regions. This individual will primarily cover the geographic area of the West Coast (west from Colorado including British Columbia and Hawaii). Some additional coverage throughout the US may be required as well. The ideal candidate will be located centrally within this area. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Requirements

Associates degree or higher in Education, Instructional Design, Communication, or a related field
5+ years of experience in learning development, learning design or equivalent experience in the appliance or similar industry in support of training activities
Presentation and learning facilitation experience
Technical aptitude for learning mechanical, electrical, and other concepts related to appliance installation, repair, and supporting applications
Excellent communication, collaboration, and project management skills
Ability to travel domestically up to 1 week per month and to Canada once per year

Nice To Haves

Continuous improvement experience
Familiarity with learning management systems (LMS)

Responsibilities

Facilitate instructor‑led training (ILT) in our lab and virtual instructor‑led training (VILT) via MS Teams, applying best practices for engagement and co‑facilitation.
Develop and maintain course materials: instructor guides, participant guides, presentations, videos, and job aids.
Teach effective use of core tools to support and reinforce installation and service best practices.
Ensure training facilities and equipment are prepared for all sessions.
Measure learning outcomes and business impact; report metrics and continuously improve content.
Partner with cross‑functional teams to align training with new product development (NPD) tollgates; secure units for lab use and prepare launch‑ready content.