Technical Trainer II Technical Trainer II

Landis+Gyr • Phoenix, AZ

27d • $72,614 - $89,569

About The Position

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.
Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.
Join us at Landis+Gyr, where we manage energy better! Job Summary
The Technical Trainer II will train customers, contractors and company personnel in the application, operation, maintenance, and installation of Company software products.

Requirements

• Understanding of how utilities operate, various back end IT systems (MDM, AMI, OMS, GIS, DMS, SCADA, CIS, DRMS) that they use, information stored in these systems, their functionality and operation.
• Understanding of the electric power distribution system, power flows, typical distribution assets and their use, common utility operational concerns, common electrical terminology.
• Excellent presentation and communication skills.
• Can develop and design training curricula.
• Can run software demos for customers.
• Ability to effectively communicate both verbally and in writing.
• Strong planning and organizational skills.
• Ability to read, analyze, and interpret common scientific and technical journals.
• Must have a valid driver's license.
• Excellent Computer knowledge.
• Solid skill in Microsoft Office Suite.
• Ability to consistently project Landis+Gyr core values.
• Strong self-initiative and willingness to accept challenging projects.
• Ability to work independently with limited supervision.
• Must be able to work according to established training procedures.
• Ability to develop industry standard training sessions.
• Ability to meet all requirements for instructor certification.
• Individual must be willing and able to travel at least 50%.
• Bachelor's degree in electronics, computer science, or related field, plus three to five years’ experience in technical training.

Nice To Haves

• Electric utility industry experience strongly preferred.
• Solid understanding of smart grid and smart metering industry.
• Advanced level knowledge and understanding of software analytics and utility data.

Responsibilities

• Develop training plans and curricula and manage training development and delivery.
• Develop training plans for Support Services, Sales and other departments as new releases of software and hardware become available.
• Develop, deliver and maintain on-line training modules currently delivered via WebEx.
• Develop and teach classes in the most advanced applications, operation, maintenance and installation of company software products.
• Teach classes at regional training facilities, customer locations and via WebEx.
• Coordinate training activities (room setup, courseware shipping, travel accommodations, etc.) for all training events.
• Deliver presentations and seminars at trade shows and user conferences as requested.
• Research the training needs of our customers and implement or recommend improvements.
• Develop and maintain courseware material used for training events. This material may include manuals, handouts, presentations, multi-media, etc.
• Develop and deliver customized training at customer locations.
• Guide students in the performance of class exercises.
• Coordinate the learning environment and evaluation of student performance against objectives.
• Assist in training and evaluating other instructors against certification requirements.

Benefits

• employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive
• three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays
• tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees