Technical Trainer I
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Primary responsibility for instructor-led and virtual instructor-led delivery and maintenance of Digital/technical training programs for new hire staff. Work closely with the department to identify training needs, develop training materials, and deliver training to healthcare employees at all levels.
Requirements
- Bachelor's Degree in Adult & Continuing Education or Computer Science preferred. Equivalent experience may be accepted in lieu of a degree
- Experience in adult education and/or curriculum design 2-3 years required
- Demonstrated ability to learn new application software and systems.
- Strong organization, planning, presentation, and facilitation skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Ability to adapt to different learning styles and needs.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Nice To Haves
- Epic training experience preferred
Responsibilities
- Delivers instruction in the use of software and other technologies.
- Prepares lesson plans, including methods, materials, and documentation to be presented in class.
- Assesses the users' training needs and proposes solutions for a diverse training population.
- Design and administer user proficiency assessments.
- Provide coaching to individual users as assigned.
- Maintain knowledge and proficiency through relevant educational forums.
- Participate in the design, development, implementation, and evaluation of training programs.
- Provide input into the development of training curriculum.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
