Technical Trainer – Back Office

McKesson•Work at Home - Texas, USA (WTXA), TX

58d•$80,300 - $133,900

About The Position

The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office and revenue cycle workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades. In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross-functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance.

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
Deep expertise in athenaIDX application with a focus on back office revenue cycle functions
Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management
Experience designing and delivering structured training programs to varied audiences (new hires through experienced users)
Ability to translate complex workflows into clear, actionable training content
Strong analytical skills with the ability to assess training needs and drive targeted solutions
Willingness to travel as needed for in-person training and implementation support

Nice To Haves

Excellent communication and presentation skills, with the ability to engage and influence diverse audiences
Demonstrated ability to coach, mentor, and reinforce learning in a professional setting
Strong organizational and time management skills, with the ability to manage multiple priorities
Adaptability in a dynamic environment with evolving technology and business needs
Experience supporting system implementations, upgrades, or large-scale operational initiatives

Responsibilities

Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management
Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching
Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards
Support onboarding of new hires and role transitions to ensure operational readiness
Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives
Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance
Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support
Collaborate with stakeholders to standardize workflows and promote consistent system use across practices
Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users
Develop targeted training based on recurring issues, trends, and support needs
Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience