Technical Trainer (AI - Legal Tech)

NetDocuments•Lehi, UT

10d•$85,000 - $100,000•Hybrid

About The Position

NetDocuments is seeking a Technical Trainer with a passion for technology, enablement, and legal industry transformation. This role will deliver comprehensive product and implementation program training to NetDocuments Global Channel Partners, with a growing emphasis on AI capabilities and legal-specific workflows. The Technical Trainer will play a critical role in shaping how partners understand and apply our solutions, particularly in legal, compliance, and professional services environments. Reporting to the Director of Partner Success, this role requires not only technical training acumen but also a solid understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments.

Requirements

3+ years of proven experience as a technical trainer or in a technical enablement role
Experience with SQL
Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals
Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment
Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector
Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios
Ability to work independently in a fast-paced, ever-evolving SaaS environment

Nice To Haves

Direct experience working in, consulting for, or training legal professionals (law firms, legal ops, or corporate legal teams)
Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services
Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners

Responsibilities

Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples
Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices
Deliver engaging, technically sound sessions that prepare partners for certification and real-world implementation, using scenarios from legal and regulated industries
Identify skill and knowledge gaps across partner teams and recommend targeted enablement solutions, especially around legal innovation and AI adoption
Create and maintain a recertification program that adapts as products, AI capabilities, and legal technology needs evolve
Ensure follow-through and program completion with personalized partner support, coaching, and learning journeys
Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical
Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments
Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed
Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed
Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery
Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process
Build strong relationships with both partners and customers to foster collaboration and ensure project success
Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings
Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success
Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs
Other duties as assigned.