Technical Team Leader

2021 Kinetic IT•Perth, WA

13h•Hybrid

About The Position

Kinetic IT is seeking a Technical Team Leader to manage a diverse team of 20 individuals specializing in Networks, Backup Storage, Linux, Azure, and more. This role is based onsite in East Perth, requiring 4 days per week. The Technical Team Leader will support the Operations Manager and another Team Leader in daily team management, while also providing technical expertise for enhancements and project/business-as-usual activities.

Requirements

Proven track record in managing complex technical teams.
Technical knowledge to provide team direction.
Ability to work closely with the customer.
Exposure to enhancement cycles.
Mentoring teams.
Excellent communication and time management skills.

Responsibilities

Monitor and allocate team workload, including calls, tickets, and customer tasks, to meet service levels.
Participate in technical meetings with customers to provide feedback on technical requirements.
Drive enhancements with the team through sprint cycles.
Contribute to the technology roadmap and its utilization.
Support team capacity management and provide operational guidance.
Perform quality assurance reviews on completed work and provide coaching/support.
Act as an escalation point for customers, assisting with issue resolution and client satisfaction.
Contribute to people management activities.
Collaborate with other teams and leaders for effective service delivery.
Ensure compliance with company, customer, safety, and security policies and standards.
Support operational resourcing and scheduling, including after-hours rosters, patching, and DR testing.
Assist with project resource planning and delivery to balance operational and project needs.
Review change records and communications for quality and stakeholder engagement.
Coordinate technical resources and customer communications during major incidents.
Support vendor engagement and escalation management.