Technical Systems Engineer (Hybrid)

Cisco • Research Triangle Park, NC

3d • $104,000 - $138,100 • Hybrid

About The Position

As a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems, and identify benefits from new capabilities using emerging digital and cloud technologies.

Requirements

• Bachelor’s degree in Engineering with 6–7 years of relevant professional experience.
• 3+ years of experience using or supporting one or more of the following technologies: Java, SQL, PL/SQL, Oracle, MongoDB, Cassandra, Snowflake
• AngularJS, Python, APIs (HTTP/RESTful web services), Elastic, or Kibana.
• 3+ years of experience in technical operations support and the utilization of case management tools
• Experience with commercial business processes (New & Renew), specifically Configure, Price, Quote and Order Management systems.

Nice To Haves

• Excellent english communication skills to collaborate effectively with global teams
• Foundation AI / Gen AI knowledge
• Strong Analytical and troubleshooting Skills

Responsibilities

• Act as the main point of contact for production support, managing and resolving tickets across various business units
• Triage and prioritize support tickets based on urgency and impact
• Conduct root cause analysis and apply critical thinking to solve complex problems
• Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions
• Collaborate closely with business users, analysts, and developers to understand issues and enhancements
• Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction
• Follow Industry best practices for security, scalability, and performance
• Document processes, resolutions, and recurring issues for knowledge management and training purposes

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• paid holidays
• floating holiday
• paid day off for employee’s birthday
• paid year-end holiday shutdown
• paid days off for personal wellness
• paid vacation time
• flexible vacation time off program
• sick time off
• paid time away to volunteer
• annual bonuses
• performance-based incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level