Technical Support

SAIC•Beale AFB, CA

18h•Hybrid

About The Position

SAIC is seeking an experienced Field Service Representative (FSR) to support our United States Air Force customer in both development and engineering practice, and site reliability engineering and operations. This position is located at Beale AFB, CA and is hybrid remote. The Common Mission Control Center (CMCC) unifies data, sensors, mission applications, cloud-based services, and emerging AI-enabled automation to give warfighters a decisive edge. This role will accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working side-by-side with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains—making a tangible and immediate impact on warfighter effectiveness.

Requirements

Experienced FSR
Support development and engineering practice
Support site reliability engineering and operations
Familiarity with CMCC
Familiarity with Confluence
Experience with Tier 0/1 Help Desk functions
Experience with user account provisioning, access changes, and deactivation
Familiarity with CMCC governance, configuration management, and SIP processes

Responsibilities

Support development and delivery of CMCC user training (manual / guides, workflow, ppt,..), orientations, and SIP aligned instructional sessions.
Maintain current training materials, guides, workflow documentation, and release specific updates in Confluence.
Provide onsite operator support, resolving system usability issues and ensuring daily operational continuity.
Support Tier 0/1 Help Desk functions, including triage, escalation, troubleshooting, and SLA monitoring.
Support Help Desk and site support personnel, providing day-to-day guidance and performance input.
Support user account provisioning, access changes, and deactivation in accordance with CMCC processes.
Coordinate with engineering, cyber, and Capability Providers to ensure training and support reflect system updates.
Collect operator feedback and translate it into actionable training and process improvements.
Support readiness for exercises, capability releases, demonstrations, and operational events.
Ensure all support and training actions align with CMCC governance, configuration management, and SIP processes.