About The Position
At Enroute, we are looking for a Technical Support Trainee for a 3-month project with potential extension to join a high-impact team responsible for designing, building, and evolving a customer-facing application. The Technical Support Engineer Trainee supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams. This role focuses on incident handling, hands-on troubleshooting, data analysis, pattern identification across cases, and timely escalation to the appropriate teams. The trainee works closely with senior support engineers and operations teams to ensure issues are accurately diagnosed, documented, and resolved.
Requirements
- Bachelor’s degree in Software Development, Computer Science, or related field
- Strong understanding of software fundamentals (programming concepts, APIs, data flow)
- Basic knowledge of at least one programming or scripting language (e.g., Python, JavaScript)
- Ability to analyze technical problems in a structured, methodical way
- Comfortable working with logs, dashboards, and technical tools
- Clear written communication for technical documentation and ticket updates
- Attention to detail and strong follow-through
- Willingness to learn support workflows, escalation paths, and SLA-driven work
Nice To Haves
- Internship, academic projects, or labs involving debugging or system analysis
- Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
- Exposure to monitoring tools, databases, or cloud environments
- Basic understanding of incident management or support processes
Responsibilities
- Supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams.
- Focuses on incident handling, hands-on troubleshooting, data analysis, pattern identification across cases, and timely escalation to the appropriate teams.
- Works closely with senior support engineers and operations teams to ensure issues are accurately diagnosed, documented, and resolved.
Benefits
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Coverage
- TDU Membership
- MediAccess
- Health Check-Up Subsidy
- Preferential rates for car insurance
- Vacations
- Official Mexican Holidays
- Life Happens Days
- Bereavement Leave
- Civil Marriage Leave
- English Classes
- Certifications
- Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
- Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
- Taquitos Rewards
- Birthday Bonus
- Work-from-home Bonus
- Laptop Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
