Technical Support Technician - Full Time

Uintah Basin Medical Center•Roosevelt, UT

1d•Onsite

About The Position

The Technical Support Specialist provides front-line technical assistance to clinicians, administrative staff, and patients. They are responsible for the installation, maintenance, and rapid troubleshooting of all endpoint hardware and software. This role provides Tier 1 and 2 support for all user accounts, hardware, and peripheral devices used by staff, focusing on speed & accuracy of resolution to minimize clinical downtime. Will participate in intermediate to complex improvement projects, providing technical support for project managers and other stakeholders. You will be a member of the Security Operations Center (SOC) asked to evaluate cyber threats, mitigate them, and participate in incident response.

Requirements

0-3 years IT experience
High School Diploma or equivalent.
Strong problem-solving skills.
Excellent customer service

Nice To Haves

Ensures that appearance and personal conduct are professional at all times.
Excellent attendance record.
Wears appropriate clothing for job functions. Wears ID badge.
Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
Represents the organization positively and professionally in the community.
Maintains patient confidentiality at all times.
Complies with all organizational policies regarding ethical business practices.
Arrives at work on time and ready to start the report. Manages time wisely throughout the shift and is prepared to leave work when the bedside report is complete.
Demonstrates the Healing Model.

Responsibilities

Deploy and maintain PCs, laptops, and specialized medical hardware using management & automation tools
Ensure the uptime of peripherals such as printers, document scanners, and barcode readers used for various purposes, including medication administration.
Configure and support secure clinical mobile devices (iPhones/tablets) using Mobile Device Management (MDM) software
Use automated tools to push security updates and "Gold Images" to end-user devices.
Ensure local installs of business & clinical software are correctly configured for optimal performance
Assist with password resets, multi-factor authentication (MFA), and tap-and-go badge access for fast & secure logins.
Manage the help desk queue, ensuring all issues are documented, prioritized, and resolved.
Perform regular rounds to proactively fix issues before they are reported.
Maintain a precise inventory of all hardware, including serial numbers, warranty status, and physical locations.
Maintain endpoint hardening standards in line with HIPAA and NIST frameworks.
Participate in SOC (Security Operations Center), resolving assigned vulnerabilities.
Implement Least Privilege access using Role-Based Access Control for user accounts.