Technical Support Technician
Steffes•Dickinson, ND
About The Position
Provides technical support for homeowners, contractors, utility personnel, and others. Develops technical documentation and training curriculum. Communicates sales and technical information to customers. Performs other sales and support duties designed to maintain and enhance customer relations, as time permits.
Requirements
- Associates Degree in a related field or at least 3 years of work experience
- Must possess great communication skills
Responsibilities
- Providing technical support to homeowners, contractors, and other customers.
- Handle customer problems/complaints via phone, email, or other necessary means.
- Develop resources to aid in the installation and troubleshooting.
- Update manuals, instructions, labels, and other supporting documents to communicate complex and technical information to employees and customers.
- Update and prepare presentations and other training materials for product training sessions.
- Draft ECO’s, NCR’s, and CAR’s as needed.
- Run reports on technical calls and warranty information as needed.
- Poll customers concerning product satisfaction.
- Assist with sales and customer service duties, as time permits.
- Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
- Helps company meet its Strategic, Quality and Safety objectives.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
