Technical Support Technician

NEW MEXICO HIGHLANDS UNIVERSITY•Las Vegas, NM

1d•$20 - $30•Onsite

About The Position

Under the direction of the IT helpdesk Team Lead, the Technical Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Technical Support Technician is expected to provide excellent customer service to the campus community and guests. Assists Information Technology Service in all areas on campus with maintaining and installing computer hardware along with inventory management.

Requirements

Associate’s degree from an accredited institution in Electronics, Computer Science or related field, and a minimum of 1 year relevant work experience, OR a High School Diploma and a minimum of 3 years relevant work experience
Knowledge of relevant PC equipment, operating systems (Windows, or Apple) office equipment such as copiers and fax machines, and knowledge of office productivity software (MS Office) and printers with copiers and fax machines
Ability to communicate effectively verbally and in writing
Ability to interpret manuals and online documentation
Ability to troubleshoot computers and equipment
Ability to recognize primary and secondary colors for hardware repair and network wiring
Ability to recognize electrical wiring
Ability to operate PC and related software applications
Ability to effectively organize and prioritize work
Ability to establish relationships with other people
Excellent communication skills.
Excellent customer service skills.
Functional and technical knowledge of Windows and Mac OS.
Functional and technical knowledge of Office 365/Microsoft Office Suite, Learning Management Systems, and videoconferencing systems.
Demonstrated ability to perform routine technology maintenance, participate in projects, prioritize work and meet deadlines and basic records maintenance skills.
Must be willing to be available for after-hours support on nights and weekends.
Travel to NMHU centers is required.
Candidate must be able to maintain current New Mexico driver’s license.

Nice To Haves

Bachelor’s degree in any field, and at least one year of demonstrated experience providing technology support, or associate's degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable.
Demonstrated experience supporting Windows and Mac OS.
Demonstrated experience supporting Microsoft Office/Office 365.
Demonstrated experience supporting equipment in an enterprise network environment including computers, printers, projectors, audio-visual equipment, videoconferencing equipment, phones and mobile devices.
Strong interpersonal skills demonstrated effective communication skills translating technical terminology in terms understandable by diverse user groups.
Knowledge of relevant state-of-the-art technology, equipment, and/or technology trends.
A+ certification or equivalent certification(s) demonstrating competency of a computer technician

Responsibilities

Ensures proper computer, telephone, printer, and classroom technology operation.
Receives, prioritizes, documents, and actively resolves end user help requests.
Provides in-person, hands-on help at the desktop level.
Provides excellent customer service to the campus community and guests.
Assists Information Technology Service in all areas on campus with maintaining and installing computer hardware.
Assists with inventory management.