Technical Support Technician (Hybrid)
About The Position
At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly.
Requirements
- Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments
- Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks
- Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules
- Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues
- Client Engagement to represent the organization and manage customer relationships with high professionalism
- On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues
- Bachelors degree or 3+ years of relevant experience
- Must be able to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
- Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls
- Deep knowledge of relational database query writing, optimization, and SQL Server indexing
Responsibilities
- Configure and support complex hardware and software systems deployed in public safety customer environments
- Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
- Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
- Troubleshoot and analyze intricate system-level software, networking, and third-party components
- Identify root causes of application failures and implement corrective measures to prevent recurrences
- Maintain continuous operational availability of local and remote customer implementations
- Work effectively as a self-directed technical resource and as a highly collaborative team member
- Share domain knowledge regarding application behavior and database performance with internal engineering groups
- Participate in a rotational off-hours on-call schedule to support emergency system restoration
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
