Team Lead for Technical Support

Natus • Schaumburg, IL

7d • Remote

About The Position

Natus is seeking an organized, hands-on, and supportive Team Lead to guide and oversee its US Technical Support team while working remotely from Chile. The role bridges upper management and team members, supports smooth daily operations, ensures projects are delivered on time, and helps individual contributors grow and succeed. The position is 100% work-from-home, with minimal travel of less than 5%, in a collaborative international environment. English is the company language. The role includes full ownership of testing features and functionality.

Requirements

• 1 to 3+ years of experience in a leadership, supervisory, or senior coordinator role within a relevant industry.
• Strong verbal and written English and Spanish skills, including the ability to listen actively and give clear instructions.
• Proven time-management, task-delegation, and prioritization abilities.
• Familiarity with productivity tools, spreadsheets such as MS Excel, and project management software.
• High school diploma or GED.

Nice To Haves

• Bachelor’s degree in Business, Management, or a related field.

Responsibilities

• Oversee daily team workflows, assign tasks fairly, and track completion timelines to achieve key performance indicators.
• Translate senior management goals into clear daily actions for the team and escalate blockers or resource needs.
• Conduct regular one-on-one meetings, provide constructive feedback, identify skill gaps, and facilitate onboarding or training for new team members.
• Remove operational bottlenecks, mediate team disagreements, and maintain a positive, high-morale work environment.
• Review team metrics, report progress to leadership, and implement practical process improvements.
• Take full ownership of testing features and functionality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED