Technical Support & Systems Analyst

Stage Front • Columbia, MD

1d • Onsite

About The Position

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer focus to drive success, Innovation to evolve constantly, and Teamwork to move as one team. Position Summary We are seeking a detail-oriented, tech-savvy Support and Systems Specialist to join our team. This role is responsible for triaging and resolving technical issues, monitoring system performance, managing support tickets, and collaborating across teams to ensure our platforms run smoothly. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can balance hands-on troubleshooting with proactive monitoring and process improvement.

Requirements

• 2+ years in technical support, application support, or DevOps related roles.
• Strong troubleshooting skills with experience in ticket management systems (Freshdesk, Jira).
• Experience with monitoring tools (New Relic) and job scheduling tools (JAMS or similar).
• Excellent written and verbal communication skills.

Nice To Haves

• Working knowledge of SQL for querying and data analysis.
• Experience with e-commerce, ticketing platforms, or system integrations.
• Exposure to order management systems (Salesforce, Freshdesk).
• Familiarity with API troubleshooting.
• Understanding of software testing methodology.

Responsibilities

• Triaging and resolving technical issues
• Monitoring system performance
• Managing support tickets
• Collaborating across teams to ensure our platforms run smoothly

Benefits

• Stage Front is an equal opportunity employer and provides employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed