Technical Support Specialist

DWYER INSTRUMENTS, LLC•Sioux Falls, SD

4h•Onsite

About The Position

The Technical Support Specialist serves as the primary point of contact for customer technical inquiries, providing troubleshooting, analysis, and resolution for gas detection products. This role is responsible for supporting customers via phone and email, managing return material authorizations (RMAs), and documenting product issues. The position also includes limited hands-on product repair and evaluation responsibilities (approximately 10% of total duties).

Requirements

Technical Associate’s degree, specialized training, or equivalent work experience
Strong knowledge of electronics principles and design
Mechanical and electrical aptitude
Familiarity with industrial communication protocols (e.g., Analog, Modbus, BACnet, Wireless, Relay Logic)
Proficiency in Microsoft Office Suite
Ability to read and interpret wiring diagrams and schematics
Experience using tools such as soldering equipment and multimeters
Strong attention to detail and communication skills

Nice To Haves

Experience with HVAC systems, security systems, fire alarms, or building controls
Knowledge of sensor technologies, including electrochemical, catalytic bead, infrared, and solid-state sensors

Responsibilities

Provide technical support to customers via phone and email
Troubleshoot and resolve issues related to gas detection products
Issue and manage Return Material Authorizations (RMAs)
Investigate, document, and track customer complaints and product nonconformities
Collect and analyze data to identify trends and improve support processes
Develop, maintain, and update process documentation and work instructions
Recommend product or system improvements to enhance customer experience
Perform product repairs and evaluations as needed
Maintain repair tools, equipment, and inventory

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