Technical Support Specialist
About The Position
The Arc Madison Cortland is seeking a full-time and highly motivated Entry Level Technical Support Specialist to provide support in Madison and Cortland Counties. This role involves providing 1st to 2nd tier technical support to end-users within the organization and collaborating with supervisors on project executables. The Arc Madison Cortland is a non-profit agency dedicated to supporting people with special needs, providing leadership in the field of disabilities, and developing human and financial resources to help all community members achieve their full potential. The organization is an Equal Opportunity Employer, ensuring equal consideration for all candidates and employees regardless of various protected characteristics.
Requirements
- Associate's degree in IT related field of study OR Entry level IT Certification with 1+ years of minimum
- Must be able to use personal vehicle for regular travel between Madison and Cortland counties
- Valid NYS Driver's License required
Responsibilities
- Coordinates work projects such as new computer hardware setup or software installations
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware
- Applies knowledge of computer software, hardware, and procedures to solve problems
- Collaborates with other employees to research and resolve problems
Benefits
- 401K Employer Match
- Health, dental and vision insurance
- Group Life Insurance
- Paid Time off
- Tuition Assistance
- 12 paid Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
