Technical Support Specialist

Thermo Fisher Scientific • Norcross, GA

4d • Hybrid

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical support, service, or engineering role with complex analytical or scientific instrumentation
• Comprehensive knowledge in Gas Chromatography.
• Strong troubleshooting skills across multiple disciplines including electronics, mechanics, vacuum systems, and software
• Excellent communication abilities in English, both written and verbal
• Demonstrated project leadership and ability to complete technical initiatives
• Demonstrated success in customer relationship management
• Strong problem-solving capabilities using structured methodologies
• Ability to work independently while collaborating effectively across global teams
• Proficiency with remote support tools and digital technologies
• Valid passport and willingness to travel 5% of time.
• Experience with quality systems and regulatory compliance
• Ability to manage multiple priorities

Nice To Haves

• Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
• Experience supporting and developing team members
• Experience with continuous improvement methodologies
• Additional language skills are an asset

Responsibilities

• Provide advanced technical expertise and leadership in supporting high-performance electron microscopy and analytical systems.
• Resolve complex issues with advanced scientific instrumentation.
• Support team members.
• Implement continuous improvement initiatives.
• Combine remote and on-site technical support.
• Work across global teams to ensure optimal system performance and customer satisfaction.
• Serve as a key technical liaison between field service, R&D, operations engineering, and customers.
• Contribute to new product introductions and development of technical documentation.
• Support technologies that make the world healthier, cleaner, and safer.

Benefits

• Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior