Technical Support Specialist

Malvern Panalytical

1d • Remote

About The Position

Are you passionate about solving problems, supporting customers, and working with cutting‑edge scientific instrumentation? As a Technical Helpdesk Support Specialist, you will play a key role in ensuring an exceptional customer experience by providing remote technical support for Malvern Panalytical products across the AMEC region. In this role, you’ll use your expertise to troubleshoot customer issues, deliver high‑quality technical solutions, and partner closely with field service engineers to keep our customers’ systems running at peak performance. If you enjoy being the go‑to technical expert and thrive in a collaborative, customer‑focused environment, this is the perfect opportunity for you. What you will bring to the role You will:

Requirements

• Have strong technical troubleshooting skills across software, hardware, and scientific instrumentation.
• Be comfortable supporting customer issues via phone, email, and digital platforms.
• Deliver Tier 1 & Tier 2 support and collaborate with Tier 3 specialists to resolve complex cases.
• Communicate clearly, professionally, and with a customer‑first mindset.
• Document support cases thoroughly and accurately in line with established SOPs.
• Be willing to occasionally travel for onsite support, installations, or training.
• Have the ability to conduct product training sessions for field personnel and customers.
• Be proactive in maintaining certifications, training, and technical expertise.

Benefits

• You will work with innovative, market‑leading technologies that directly support scientific breakthroughs across the world.
• You’ll collaborate with global teams and gain access to continuous learning and development opportunities.
• Enjoy varied, challenging work where no two days are the same.
• Be part of a purpose‑driven organization that enables customers to make the world cleaner, healthier, and more productive.
• Flexible working environment, supportive culture, and a strong focus on sustainability and community impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees