Technical Support Specialist
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role: Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications. Solve our customer and patient issues through remote troubleshooting capabilities. Drive quality by capturing issues and resolution. Be an active member of a highly effective team focused on leveraging institutional frameworks to ensure consistent support for current and future business needs. Understand and embrace Care Communications and Baxter strategy to drive long-term business impact.
Requirements
- 1+ years of technical troubleshooting experience in a remote environment
- Associate’s degree or equivalent experience in IT, computer science, or a related technical field (preferred)
- Relevant certifications preferred (A+, Network+, MCP, MCSA, CCNA, Azure, etc.)
- Strong computer skills, including experience with remote tools, Microsoft Office, AutoCAD, and Visio
- Knowledge of server management, wiring/cabling, MS Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server (2012/2016)
- Experience installing, maintaining, and repairing IT equipment (routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations)
- Familiarity with Cisco security solutions (Firepower NGFW, AnyConnect VPN, AMP, Meraki APs/switches, and Cisco BE6000 VoIP systems) and Barracuda solutions (load balancers, backup, spam, and firewall)
- Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Associate’s degree or equivalent experience in IT, computer science, or a related technical field
- Relevant certifications (A+, Network+, MCP, MCSA, CCNA, Azure, etc.)
- Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments
Responsibilities
- Provide remote troubleshooting to solve our customer and patient issues.
- Deliver remote troubleshooting to resolve customer and patient issues efficiently.
- Remain calm and effective in high-pressure situations.
- Provide excellent customer experience through timely resolution, clear communication, and knowledge sharing.
- Meet individual and team KPIs while maintaining high service quality.
- Ensure accurate case documentation for compliance and continuous improvement.
- Collaborate and escalate issues appropriately with internal teams and leadership.
- Build strong relationships with customers and cross-functional teams.
- Follow processes, support team initiatives, and contribute to continuous improvement and a “One Team” culture.
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
