Technical Support Specialist - Weekend Shifts (Remote in US)

Resultant•Dallas, TX

14d•Remote

About The Position

Resultant is seeking a Technical Support Specialist to join their team for weekend shifts. This role is crucial for supporting clients and contributing to the company's rapid growth. The specialist will provide exceptional client support, escalate issues as needed, prepare hardware, maintain documentation, and collaborate with a team of professionals to meet client needs. The position requires strong organizational and time-management skills.

Requirements

Excellent communication and customer service skills, both written and oral.
Ability to explain technical challenges and solutions to anyone, regardless of their background.
Willingness to participate in an on-call rotation and provide after-hours support as necessary.
At least 1-3 years of experience as a Desktop Support Specialist or similar role.
Must be legally authorized to work in the United States for any employer without sponsorship.

Nice To Haves

Prior experience working for a Managed Service Provider (MSP) is preferred.
Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
Applications and Products: Office 365, SharePoint, QuickBooks

Responsibilities

Provide amazing support to clients, greatly exceeding their experience.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Prepare desktops, laptops and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
Perform customer maintenance activities on behalf of the customer team.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.