Technical Support Specialist (full-time, $31.00-$34.00/hour)
About The Position
The Schaumburg Park District is seeking an experienced Technical Support Specialist to join its IT team. Under the guidance of the Superintendent of IT, this position provides technology support to Park District employees across all facilities, including hardware and business software. The specialist resolves help desk requests involving computers, peripherals, mobile devices, phones, conference room equipment, and business applications for finance, purchasing, recreation, timekeeping, and HR. The role also manages employee user accounts and access throughout the employment cycle in coordination with Human Resources; configures, deploys, maintains, and inventories Park District equipment; may train staff in business applications and standard productivity software; and helps support the Park District’s security practices. The position is based at the Jerry Handlon Administration Building in Schaumburg, Illinois. It is a full-time, year-round, non-exempt position, generally scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with night and weekend work required as part of an on-call rotation.
Requirements
- At least three to five years of relevant full-time experience.
- An Associate’s Degree in an IT-related field is identified as the ideal qualification.
- Night and weekend work as part of an on-call rotation program.
Nice To Haves
- IT certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Endpoint Administrator are preferred.
- Knowledge of recreation software, specifically Rec Technologies, is a plus.
Responsibilities
- Provide technology support to Park District employees across all facilities, covering hardware and business software.
- Resolve help desk requests for computers, peripherals, mobile devices, phones, and conference room equipment.
- Resolve support requests for business applications, including finance, purchasing, recreation, timekeeping, and HR systems.
- Manage employee user accounts and access throughout the full employment cycle in coordination with Human Resources.
- Configure, deploy, maintain, and inventory Park District equipment.
- Train staff in business applications and standard productivity software as needed.
- Help support the Park District’s security practices.
Benefits
- Free and/or discounted Park District classes, programs, events, and memberships for the employee and family.
- Medical insurance.
- Zero Card.
- Dental insurance.
- Vision insurance.
- Healthcare flexible spending account.
- Dependent care flexible spending account.
- Commuter benefit flexible spending account.
- Basic life insurance.
- Voluntary life insurance.
- AFLAC indemnity plans.
- IMRF pension covering retirement, disability, and life.
- 457 retirement plan through Nationwide.
- Paid vacation, personal days, floating holidays, and sick time.
- Employee wellness programs and incentives.
- Employee recognition programs.
- Public Service Loan Forgiveness (PSLF)-eligible employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
