Technical Support Spec

Carespring • Loveland, OH

1d • Hybrid

About The Position

Carespring is searching for a Technical Support Specialist to provide a wide range of hardware/software support to Carespring employees in multiple locations in the northern Cincinnati and Dayton area. You will be responsible for providing exceptional hardware and software technical support to Carespring staff at multiple locations by identifying, investigating, and resolving end user technical issues. Support will include on-site, in-person, and remote. You will be responding to incoming issues initiated from our ticketing system, phone calls, emails, and text messages. This role involves configuring and supporting hardware such as servers, laptops, desktops, tablets, mobile phones, printers, & networking equipment. You will be driving to multiple locations weekly for on-site support. This is not a call center or fully remote position. You will be at a different location each day of the week providing technical support.

Requirements

• A strong technical aptitude
• A friendly, customer service driven attitude
• Excellent communication skills (telephone as well as in person)
• Exceptional organizational skills
• A degree in computer related field or 3 years of experience working in technical support or IT related field
• The ability to work independently and as part of a team
• High level of accuracy and attention to detail
• Ability to think critically and innovate in order to solve complex problems
• Ability to work extra hours when necessary
• Ability to lift and move IT hardware (up to 50 lbs.)
• Hands-on experience in desktop support/troubleshooting in a Microsoft environment (Active Directory, Microsoft 365, Office, Teams, SharePoint, & Exchange)
• Experience with configuration, installation, and maintenance of desktop computers, laptops, tablets, printers, and networking equipment

Responsibilities

• Providing exceptional hardware and software technical support to Carespring staff at multiple locations by identifying, investigating, and resolving end user technical issues
• Support will include on-site, in-person, and remote
• Responding to incoming issues initiated from our ticketing system, phone calls, emails, and text messages
• Configuring and supporting hardware such as servers, laptops, desktops, tablets, mobile phones, printers, & networking equipment
• Driving to multiple locations weekly for on-site support

Benefits

• Mileage Reimbursement
• Daily Pay – Get paid the same or next day if needed
• Flexible schedules
• Holiday pay
• Employee referral bonus pay
• Paid Time Off Accrual – from date of hire
• Medical Insurance
• Dental Insurance
• Vision Discount Plan
• Life Insurance – paid for by company
• Short-Term Disability Insurance
• 401(k) Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees