Technical Support Specialist

Beck's Superior Hybrids • Atlanta, IN

23d • Onsite

About The Position

Technical Support Specialists must offer superior support and service, have strong people skills, and be patient in assisting Beck’s employees and dealers with any number of supported platforms.

Requirements

• Must possess and maintain a valid driver’s license and insurable driving record as determined by Beck’s automobile insurance policy.
• Must be able to research and resolve problems efficiently and independently.
• Must be an ideal team player.
• Excellent verbal and written communication skills.
• Must be self motivated and take initiative.

Nice To Haves

• Bachelor of Science Degree in computer science or related field preferred, but not required.
• 12 months of experience in related field is preferred

Responsibilities

• Answer technical support calls and tickets.
• Setting up new hardware.
• Provide excellent customer service.
• Troubleshoot a variety of technical devices and software. Laptops, desktops, iPhones, iPads, printers, etc.
• Assist in maintaining Technology at all Beck’s Superior Hybrids’ regional sites.
• Resolve issues without escalation when possible and gather detailed information to pass along to other members of the Technology team when necessary.
• Support company Attitudes and Actions and the mission to help farmers succeed.
• Perform other duties as may be required by supervisor.

Benefits

• Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
• 401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
• Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
• Company Christmas Party, Free Lunch, Two Hundred Dollar Merchandise Allowance, & Much More

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level