Technical Support Specialist - Des Moines, IA
Data Business Equipment•Urbandale, IA
•$39,000 - $49,000•Onsite
About The Position
The Technical Support Specialist provides next-level technical support on a wide variety of products and equipment but may specialize on one or more types of equipment. Additionally, the Technical Support Specialist performs equipment preparation/staging, or refurbishment prior to installation.
Requirements
- High school education required.
- Knowledge of basic electronics principles
- Excellent problem-solving and troubleshooting skills
- Strong mechanical aptitude
- Good PC/computer skills
- Basic knowledge of computer networking
- Clean driving record and a current, valid driver’s license are required.
Nice To Haves
- Post-secondary technical education, military experience, or prior experience (5 years+) in the field of system integration prefered.
Responsibilities
- Assist with assembly, staging, and preparation of financial equipment including in-depth testing to ensure equipment is fully functional and meets customer requirements prior to delivery and installation
- Assist with properly refurbishing and rebuilding financial equipment in preparation for delivery and installation
- Assist with loading software, configuring, testing, troubleshooting, and repair of ATM/ITM cores
- Assist with loading, configuration, and imaging of product software as necessary
- Rebuild, rework, and test parts and other equipment assemblies returned by customers, Field Service Technicians, or OEM vendors to ensure these items meet DBE requirements
- Provide effective next-level technical support to Field Service Technicians on financial equipment and software products
- Create and curate technical content for Service Department personnel, including technical knowledge articles, documentation, checklists, and technical procedures
- Demonstrate accountability for parts inventory and company assets
- Assist with financial equipment installations and/or upgrades in the field when required
- Maintain a professional image of yourself and DBE while modeling proper technician behavior
- Under the direction of Department leadership, complete special tasks and other projects as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
