Technical Support Specialist - Rockledge, FL

FAAC Technologies • Rockledge, FL

3d

About The Position

The Technical Support Specialist provides technical support to customers by phone and email, focusing on timely issue resolution and customer satisfaction. The role serves as a technical resource for customers, field technicians, end users, and distribution partners by troubleshooting product issues, answering technical questions, and guiding users through installation, configuration, diagnostics, and resolution of product-related concerns. The position also performs in-house diagnostic and repair services on Magnetic-branded operators, components, and accessories. Through customer interactions and hands-on troubleshooting, the specialist identifies recurring issues and provides technical feedback to QA and R&D teams to support product quality and continuous improvement.

The position requires living in the Rockledge, Florida area.

Requirements

• Must live in the Rockledge, Florida area.
• Strong mechanical aptitude.
• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Proficiency with mechanics and power tools.
• Proficiency in electrical, electronic, and mechanical troubleshooting.
• Proficiency with electronic repair procedures and techniques, including use of multimeters/DVOMs, power supplies, and soldering and desoldering tools.
• Ability to interpret and condense information from documentation sources and use it to provide support without a pre-written script.
• Strong understanding of and ability to interpret technical documentation, including product manuals, datasheets, technical drawings, wiring diagrams, and electrical schematics.

Responsibilities

• Perform diagnostic tests and repairs on electric, electronic, and mechanical systems in Magnetic-branded product lines.
• Test and validate product performance.
• Initiate, monitor, and complete the RMA process for returns and repairs.
• Provide product support by phone and email.
• Support customer installation and configuration of operators and accessories.
• Answer technical questions and service requests for the sales team.
• Assist management with mentoring and training new hires.
• Identify recurring issues and provide technical feedback to QA and R&D teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed