TECHNICAL SUPPORT SPECIALIST

Coreforce • Atlanta, GA

29d • $20 - $22 • Onsite

About The Position

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Join Coreforce and use your technical skills to support innovative technology that strengthens communities.

Requirements

• High school diploma or GED required.
• 1+ years of experience in technical support, help desk, or IT service environment.
• Prior customer service or contact center experience.
• Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Responsibilities

• Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
• Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.
• Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
• Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
• Participate in scheduled on-call rotation to support after-hours client needs.

Benefits

• Flexible hybrid schedule
• Free chef-inspired lunch Mon–Thu
• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k).
• 401(k) matching per the terms of the 401(k) plan.
• Annual bonus
• Tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED