Technical Support Specialist (III)
Nature's Grace and Wellness•Vermont, IL
•$68,000 - $75,000
About The Position
As a Senior Technical Support Specialist, you'll address the most complex technical challenges, providing expert-level support and guidance. This role encompasses system administration, advanced troubleshooting, and mentoring junior staff, driving IT infrastructure improvements and strategic departmental goals.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 7+ years of relevant experience in technical support, systems administration, or a related field, including 3+ years in a senior role.
- Expert knowledge of IT infrastructure, network systems, and cybersecurity practices.
- Strong leadership and project management skills.
- Must be 21 years of age to apply.
- Must be able to lift up to 50 lbs.
- Must be able to sit and/or stand for long periods of time.
- Must be able to pass a federal background check.
Nice To Haves
- CompTIA Security+
- Certified Information Systems Security Professional (CISSP)
- Microsoft Certified: Azure Administrator Associate
- VMware Certified Professional - Data Center Virtualization (VCP-DCV)
- Cisco Certified CyberOps Associate
Responsibilities
- Resolve advanced technical issues involving IT infrastructure and complex environments.
- Manage server and network configurations.
- Mentor junior technical support staff.
- Lead IT projects from planning through execution.
Benefits
- medical
- dental
- vision
- life insurance
- short/long term disability
- 401K
- great potential for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
