Technical Support Specialist
About The Position
In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch. At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Requirements
- High school diploma or equivalent.
- Minimum of 3 years of related experience.
- Excellent customer service skills with a warm and engaging demeanor.
- Strong organizational skills and the ability to prioritize effectively.
- Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.
Nice To Haves
- Certification in relevant technical areas.
- Experience in a diverse range of office equipment and systems.
Responsibilities
- Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.
- Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.
- Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.
- Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.
- Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.
- Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.
- Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
