Matterport Capture Services- Technical Support Specialist

CoStar Group•Richmond, VA

12d•Onsite

About The Position

Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. This position is Monday-Friday at our Richmond, VA office.

Requirements

Bachelor’s Degree required from an accredited, not for profit, in-person university or college
3+ years of experience in 3D modeling, 3D graphics, or technical 3D environments
Hands-on experience with tools such as Blender, Maya, or 3ds Max
Basic to intermediate proficiency with: Terminal / command-line interfaces
Scripting or technical debugging workflows
Strong ability to analyze, diagnose, and repair 3D models
Proven problem-solving skills in complex, evolving technical scenarios
High attention to detail, particularly with complex geometry and spatial data issues
Strong written and verbal communication skills
A track record of commitment to prior employers

Nice To Haves

Experience in industries such as gaming, VFX, simulation, architecture, or 3D visualization
Background in model cleanup, scene assembly, or multi-model stitching workflows
Familiarity with proprietary or non-GUI-based tools and systems
Experience working in technical support or post-production environments
Exposure to tools like Salesforce or similar ticketing/workflow systems

Responsibilities

Troubleshoot and repair 3D models, including corrupt files, misaligned scans, and faulty geometry
Perform stitching and assembly of multiple 3D scans into unified models
Analyze and assess model quality to identify root causes of issues and determine appropriate fixes
Utilize command-line tools, terminal environments, and scripting to diagnose and resolve technical problems
Collaborate with internal teams to resolve escalated model issues impacting customers
Assess and respond to customer issues related to 3D models, add-on features, subscriptions, and services

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks