Technical Support Specialist
About The Position
The Arc Madison Cortland is looking for a full time and highly motivated person for an Entry Level Technical Support Specialist to provide support in Madison and Cortland Counties. The Technical Support Specialist will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to project executables, as needed. The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs. They provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.
Requirements
- Associate's degree in IT related field of study OR Entry level IT Certification with 1+ years of minimum.
- Must be able to use personal vehicle for regular travel between Madison and Cortland counties.
- Valid NYS Driver's License required.
Responsibilities
- Coordinates work projects such as new computer hardware setup or software installations.
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other employees to research and resolve problems.
Benefits
- 401K Employer Match
- Health, dental and vision insurance
- Group Life Insurance
- Paid Time off
- Tuition Assistance
- 12 paid Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
