Technical Support Specialist

Agility Robotics•Pittsburgh, PA

12h•Hybrid

About The Position

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential. We are seeking a dedicated and proactive Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.

Requirements

Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
Excellent problem-solving abilities and a proactive approach to issue resolution.
Exceptional attention to detail and organizational skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Previous experience in customer support or a related field is a plus, but not required.
Applicants must have current authorization to work in the United States.

Nice To Haves

Passion for robotics and technology is highly desirable.

Responsibilities

Respond, resolve and support external or internal customer issues.
Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility’s products and services.
Provide outstanding customer support via phone, email, and other communication channels.
Assist customers with troubleshooting technical issues related to our robotics products and services.
Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
Document and track customer interactions and issue resolutions using our ticketing system.
Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
Proactively identify opportunities to improve our products and services based on customer feedback.

Benefits

401(k) Plan: Includes a 6% company match.
Company stock options.
100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Eligible for benefits on your first day of employment.
Employee Assistance Program (EAP).
Flexible, unlimited PTO and 10 company holidays, including a winter shutdown (for Exempt Employees).
10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually (for Non-Exempt Employees).
Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Generous paid parental leave programs.
Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.
Annual Discretionary Bonus: Provided for eligible roles.