Technical Support Specialist
About The Position
Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting Communicate with customers to provide technical support and training for Codonics’ products via telephone, email and/or video conferencing applications Log and track call information via database Work with customer service, service, and end users to ensure the highest level of customer satisfaction Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments Assist field engineers with product installation as needed with Director of Technical Services approval Additional duties may be assigned
Requirements
- Excellent interpersonal communication skills, written and verbal.
- Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.)
- Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet.
- Familiarity with PC support and maintenance including software installation, software upgrades and peripherals
- Experience with Microsoft Office, Internet Explorer, etc.
- 2+ years experience with technical troubleshooting, training and or field service
Nice To Haves
- Experience with DICOM protocol and troubleshooting desirable
- Experience with medical equipment
- Experience with remote support software such as LogMeIn Rescue, TeamViewer, Secure Link, etc. as well as audio/video conferencing applications.
Responsibilities
- Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting
- Communicate with customers to provide technical support and training for Codonics’ products via telephone, email and/or video conferencing applications
- Log and track call information via database
- Work with customer service, service, and end users to ensure the highest level of customer satisfaction
- Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel
- Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments
- Assist field engineers with product installation as needed with Director of Technical Services approval
- Additional duties may be assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
