Technical Support Specialist

Hord Coplan Macht, Inc.•Denver, CO

2d•$60,000 - $70,000•Onsite

About The Position

Provides first-level support for end-user IT requests Provides end-user training for hardware and software as needed Deploys workstations and installs software Performs basic problem-solving and assistance on various software applications and hardware systems Supports audio/visual equipment in conference rooms Supports mobile phones and tablets Performs miscellaneous/various job-related duties as assigned Works and collaborates with all team members

Requirements

3-5 years of experience in an IT support role
Experience troubleshooting Windows computers, mobile devices, and A/V equipment
Knowledgeable about a variety of technologies
Effective verbal and written communication skills
Customer service oriented
Willing to support occasional after-hours needs as required by outages and business-critical events

Nice To Haves

Familiarity with Architectural Design Software (Autodesk, Bluebeam, Sketchup, etc.) a plus

Responsibilities

Provides first-level support for end-user IT requests
Provides end-user training for hardware and software as needed
Deploys workstations and installs software
Performs basic problem-solving and assistance on various software applications and hardware systems
Supports audio/visual equipment in conference rooms
Supports mobile phones and tablets
Performs miscellaneous/various job-related duties as assigned
Works and collaborates with all team members