Technical Support Specialist
About The Position
Are you a passionate problem-solver who loves helping people get the most out of technology? Core Education at Greenville University is looking for a talented Technology Support Specialist to join our campus IT team. In this highly visible, people-first role, you will be the go-to resource for faculty, staff, and students — keeping classrooms humming, labs running, and the entire campus community empowered to do their best work. This is a fantastic opportunity for someone early in their IT career who wants to build deep skills in a mission-driven environment and make a real difference in the lives of students and educators every day.
Requirements
- Associate's degree in computer science, Information Systems, IT, or a related field — or an equivalent combination of education and hands-on experience
- Prior experience in a help desk, IT support, or technical customer service role
- Demonstrated ability to troubleshoot both hardware and software issues
- Working knowledge of Windows operating systems and common business applications
Nice To Haves
- CompTIA A+ or similar foundational IT certification
- Experience working in higher education or an academic environment
- Familiarity with LMS platforms such as Canvas, Blackboard, or Moodle
- Microsoft or Apple technical certifications
- ITIL Foundation certification
- Experience creating user training materials or documentation
Responsibilities
- Serve as the frontline technical resource — triaging, troubleshooting, and resolving hardware, software, and system issues via SolarWinds (target: 90%+ of tickets resolved within SLA)
- Install, configure, and maintain computers, labs, classrooms, and peripherals to ensure 99%+ uptime and readiness for scheduled classes
- Deliver user training through in-person sessions, self-guided videos, and clear how-to documentation so every campus user can confidently leverage technology
- Maintain accurate asset records, document configurations, and build a knowledge base of troubleshooting procedures
- Evaluate vendor solutions and contribute recommendations on hardware and software procurement
- Bring patience, empathy, and a customer-first attitude every time you interact with the campus community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
