Technical Support Specialist

Radiology Partners

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About The Position

Summary: The Technical Support Specialist is responsible for supporting vRad’s 24x7 production environment. This includes providing top tier technical support to external and internal clients to enable the delivery of the highest quality patient care. This is a hands-on position requiring a broad technical knowledge. Excellent oral and written communication skills are required in order to resolve and document issues. Essential Duties and Responsibilities: Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail) Provide support for proprietary applications RIS and PACS produced in-house Troubleshoot network connectivity in a LAN/WAN/VPN environment Provide local and remote desktop and system support Provide thorough documentation detailing all troubleshooting and communication in tickets Work within a team Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution Qualifications/Education: Associate degree in IT or 2 years of experience assisting users of computers systems Familiarity with the Internet connectivity types: Cable, DSL Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc) Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc) Working knowledge of Microsoft Applications and Windows OS A+ and Network+ certifications are preferred Must be a team player Strong customer-service and interpersonal skills Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus Job Classification: Sedentary- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. May include consistent periods of walking and/or standing. About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify. Radiology Partners provides radiologists and support teammates with an inclusive and supportive workplace culture that promotes success and helps drive the excellent service we provide to our patients, referring physicians, clients and communities. We are Great Place to Work-Certified™ and believe in a community of belonging where all teammates have a voice at the table. Our shared mission, values and principles are foundational to everything we do.

Requirements

• Associate degree in IT or 2 years of experience assisting users of computers systems
• Familiarity with the Internet connectivity types: Cable, DSL
• Familiarity with basic networking concepts and protocols (TCP/UDP,IP, DHCP, DNS, ICMP, SSL, HTTP, etc)
• Knowledge of commands and tools to diagnose and troubleshoot network issues (ping, traceroute, telnet, MTR, etc)
• Working knowledge of Microsoft Applications and Windows OS
• Must be a team player
• Strong customer-service and interpersonal skills

Nice To Haves

• A+ and Network+ certifications are preferred
• Medical systems experience with PACS, RIS, HL7 and DICOM standards a plus

Responsibilities

• Provide exceptional service to internal and external clients through various channels of communication (phone, chat, e-mail)
• Provide support for proprietary applications RIS and PACS produced in-house
• Troubleshoot network connectivity in a LAN/WAN/VPN environment
• Provide local and remote desktop and system support
• Provide thorough documentation detailing all troubleshooting and communication in tickets
• Work within a team
• Escalate issues to the appropriate engineering disciplines within the organization, or external vendors as required to achieve resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree