Technical Support Specialist

Forum Credit Union•Fishers, IN

32d

About The Position

As a Technical Support Specialist you will be responsible for providing first level software and hardware technical support to all credit union employees.

Requirements

A two-year college degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training program
One year to three years of similar or related experience
You have the ability to build relationships with internal and external partners, business owners, members and colleagues
You are a problem solver, and enjoy finding solutions
You accept responsibility with a high level of ownership
You have the ability to multi-task and adapt to change
You focus on thoroughness and accuracy of work
You acquire and apply technical and functional knowledge in one’s own area of systems/technological responsibilities

Responsibilities

Provide support to credit union employees on all information technology related issues.
This requires carrying a cell phone and working some non-traditional hours.
Log details of support provided in the service desk ticketing system for problem resolution tracking and knowledge base creation.
Provide first-level troubleshooting for desktops, laptops, printers, and mobile devices.
Assist with password resets, account access, and basic application support.
Create, modify, and terminate user accounts in accordance with company policies.
Perform hardware, software installations, moves, additions and changes for PCs and related peripherals.
Maintain a thorough knowledge of all software solutions offered by FORUM Technology.
Provide input to the development team regarding experience gained from use and support of FORUM Technology software products.
Maintain a basic knowledge of all software products and hardware used by FORUM Credit Union including proficient skills in the following: Microsoft Office, Windows Server Administration and Operating Systems and phone system administration.