Technical Support Specialist

Booz Allen Hamilton•Alexandria, VA

1d•$53,000 - $108,000•Remote

About The Position

Join a mission-driven team supporting the Army by delivering reliable, secure, and high-quality IT services that directly impact readiness and daily operations. In this role, you’ll be a frontline technical resource for warfighters, helping ensure that the technology they rely on is available when and where it’s needed. You will work across multiple systems and support environments, providing hands-on troubleshooting, system maintenance, and user assistance while collaborating with cybersecurity, network, and engineering partners to keep systems compliant and mission-ready. As part of Booz Allen’s team, you will gain exposure to a broad range of DoW IT capabilities, mature your skills through real-world problem-solving, and contribute to an environment where innovation, accountability, and teamwork are core to success. You will help sustain critical communications and information systems that enable training, mobilization, emergency response, and coordination with local, state, and federal agencies. Whether you’re resolving end-user issues, supporting lifecycle upgrades, or assisting with operational exercises, your work will directly support the Army’s ability to protect communities and respond to national missions. This opportunity offers meaningful client engagement, technical growth, and the chance to support a high-impact mission in a fast-paced environment where your expertise will make a visible difference every day. Join us. The world can’t wait.

Requirements

1+ years of experience working on complex networked distributed systems
1+ years of experience with Microsoft Windows or Linux Operating systems
Experience supporting and collaborating with DoD operational personnel
Ability to troubleshoot and resolve issues with basic network and operating systems
Ability to create technical documentation
Top Secret clearance
HS diploma or GED
DoD 8570 IAT Level II certification such as Security+

Nice To Haves

Experience with programming or scripting languages
Experience with firewalls
Experience with ACAS
Experience implementing STIGS

Responsibilities

Provide frontline technical support for warfighters, ensuring technology availability.
Work across multiple systems and support environments.
Perform hands-on troubleshooting, system maintenance, and user assistance.
Collaborate with cybersecurity, network, and engineering partners.
Keep systems compliant and mission-ready.
Sustain critical communications and information systems.
Resolve end-user issues.
Support lifecycle upgrades.
Assist with operational exercises.