Technical Support Specialist

Lovelace Biomedical Research Institute•Albuquerque, NM

2d•Onsite

About The Position

Lovelace Biomedical Research Institute (LBRI) is currently seeking a full-time Technical Support Specialist to provide technical support assisting end users with their day-to-day technical duties and issues. This position will oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.), as well as remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications. The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems and software products.

Requirements

High School diploma or equivalent and a Technical Certificate, or specific coursework or training in a directly related area; or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained.
Strong technical knowledge of PC’s, laptops, and peripheral hardware devices.
Strong working knowledge of Windows 7, XP and Microsoft Office.
Superior professional-level written and verbal communication skills.
High degree of professionalism.
Strong organizational and time-management skills.
Excellent customer-service skills.
Demonstrated ability in managing a wide variety of tasks simultaneously while meeting multiple deadlines.
Ability to work independently and as a part of a team.
Ability to maintain confidential information.
Must be US Citizen or Green Card in order to gain and maintain access to Kirtland Air Force base (KAFB).
Successful completion of various background checks is required.
Post-offer credit check is required.

Nice To Haves

Experience with iOS, Exchange, and Active Directory.
A+ certification is highly desirable.

Responsibilities

Provide technical support assisting end users with their day-to-day technical duties and issues.
Oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.).
Remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications.
Document work in a ticketing system.
Document system procedures.
Perform iPhone and iPad configuration and setup.
Provide end-user training for systems and software products.