Technical Support Specialist, Romer Labs - Union, MO

DSM

6d • $55,000 - $65,000 • Onsite

About The Position

Step into a dynamic, hands‑on laboratory role where your work directly contributes to advancing food safety and shaping product innovation. In this position, you will lead daily validation of LFD and ELISA test kits across mycotoxin and food allergen product lines, ensuring accuracy and reliability in critical diagnostic testing. You’ll collaborate closely with customers to address technical questions, provide impactful product training, and solve challenges through structured, science‑based troubleshooting. This role offers the ideal blend of laboratory expertise and customer interaction giving you a clear line of sight into how your work drives meaningful, real-world results.
This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Discover more at Romer Labs - Making the World's Food Safer

Requirements

• Completion of coursework in a science‑related discipline
• Demonstrated prior laboratory experience
• Ability to effectively engage in customer‑facing interactions and training
• Familiarity with applicable quality and regulatory standards
• Strong ability to manage multiple tasks and prioritize effectively
• Willingness to travel up to 10%

Nice To Haves

• Associate or bachelor’s degree preferred

Responsibilities

• Conduct sample analyses using LFD and ELISA test kits in accordance with established procedures, package instructions, and defined study timelines.
• Interpret analytical results, ensure accurate and complete data entry, and perform thorough data reviews.
• Uphold all quality control requirements while supporting routine laboratory operations, including solution preparation, sample cleanup, equipment maintenance, and basic troubleshooting.
• Deliver virtual and on‑site product training to customers, maintaining a professional and service-oriented approach (travel <10%).
• Provide technical support by addressing product inquiries and resolving product‑related issues through structured troubleshooting.
• Support customer validation studies (MARs) by preparing clear protocols, articulating scientific rationale, and producing detailed reports with well-defined, actionable conclusions.

Benefits

• A chance to impact millions of consumers every day – sustainability embedded in all we do
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree