Technical Support Specialist

CAI•San Diego, CA

3d•Onsite

About The Position

We are looking for a motivated Technical Support Specialist ready to take us to the next level! If you have help desk experience performing a full range of problem resolution and technical support services and are looking for your next career move, apply now. We are looking for a Technical Support Specialist to perform a full range of problem resolution and technical support services to Information Technology customers. This position will be full-time and onsite In San Diego, CA. 3-month contract to hire: $21 per hour and increases to $23 per hour after the probationary period

Requirements

Relationship Management. Ability to work with others to benefit the organizational business objectives and goals
Critical Evaluation. Ability to analyze and define a problem, evaluate alternative solutions, and identify an optimal solution; listens and clarifies information as needed
Stakeholder Focus. Anticipates, monitors and meets the technology needs of stakeholders; identifies customers’ apparent and underlying needs and provides high quality service
Attention to Detail. Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled
Communication. Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion

Responsibilities

Under general supervision, performs a full range of problem resolution and technical support services to Information Technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access
Receives, documents and coordinates inquiries and requests for technical assistance from customers on computers and systems; troubleshoots, diagnoses and resolves hardware, software and network connectivity problems
Orients and trains customers on new hardware and software capabilities, uses and functions; installs and configures specialized business and operations support software to meet customer profiles and computing requirements
Assists in installing, configuring and testing network servers, devices and software; diagnoses hardware malfunctions; replaces components and performs other maintenance and repair
Interviews and consults with managers and customers to identify computer hardware or software requirements; oversees and participates in the receipt and installation of purchased hardware and software; tracks inventory and completes asset documentation
Creates device descriptions for terminals, PCs, printers and controllers; develops and maintains customer standards, user profiles, documentation, training materials and records of work performed