Technical Support Specialist

ABC Companies • Winter Garden, FL

1d • Hybrid

About The Position

The ABC FleetAssist Technical Support Specialist serves as the primary technical support resource for customers, providing expert troubleshooting, product guidance, and issue resolution for ABC vehicles and related systems. This role supports customers through phone, email, and remote diagnostic assistance, helping minimize vehicle downtime and ensure a positive ownership experience. The Customer Advisor works closely with customers, service providers, OEMs, and internal departments to diagnose technical concerns, provide repair recommendations, document service interactions, and identify recurring product issues. Through strong technical knowledge and customer service skills, this position plays a critical role in supporting fleet reliability, customer satisfaction, and continuous product improvement.

Requirements

• Formal training or experience, troubleshooting and diagnostics of all major coach systems including HVAC and electrical.
• Familiarity with electrical drawings, and commissioning software.
• Mechanical background or experience with commercial vehicles and High Voltage systems.
• Familiarity with Cummins, Detroit, Allison, Eberspächer, Carrier.
• Customer-focused with attention to detail.
• Must have proficient time management, communication, and interpersonal skills.
• If not qualified with a Commercial Driver’s License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, within sixty days of employment.
• Good organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames and working with customers, vendors, and coachbuilders.

Nice To Haves

• Potential visits to assist with customer troubleshooting/training may be required. (On a case-by-case basis)

Responsibilities

• Provide technical support, information, and customer documents through phone and email.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Attend and document customer meetings, capturing key discussions, technical issues, decisions, action items, and follow-up activities to support effective communication and issue resolution
• Serve as a troubleshooter and technical advisor for questions, issues, and concerns related to Van Hool, & other ABC products.
• Build sustainable relationships and engage customers by taking the extra mile.
• Investigate, analyze, and report conclusions and recommendations in response to customer questions and concerns related to Van Hool, & other ABC products in a timely manner.
• Document/Report phone calls/emails into the CRM system.
• Participate in and successfully complete annual training requirements on all aspects of Van Hool, & other ABC products.

Benefits

• ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED