Technical Support Specialist (4841)
K1 Management Services•Weatherford, TX
•$55,000 - $75,000•Onsite
About The Position
The Technical Support Specialist provides technical support to end-users, maintains IT equipment, and ensures the smooth operation of the organization's help desk. This role involves troubleshooting hardware, software, and network issues, maintaining IT assets, and delivering exceptional customer service to internal and external stakeholders.
Requirements
- Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience)
- 1-3 years of experience in IT support or a related role
- Understanding of IT service management (ITIL foundation)
- Familiarity with help desk software and remote support tools
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus
- Excellent verbal and written communication skills
- Ability to handle confidential information with integrity and professionalism
- Ability to work independently and as part of a team
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
Responsibilities
- Respond to and resolve technical issues for end-users via phone, email, or in-person.
- Provide guidance and training on IT systems, tools, and best practices.
- Assist with account setup, password resets, and software installation.
- Serve as the first point of contact for IT-related inquiries.
- Monitor and manage help desk tickets, ensuring timely resolution.
- Escalate complex issues to appropriate IT team members or vendors.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Conduct routine maintenance and updates on IT equipment.
- Maintain an accurate inventory of hardware and software assets.
- Assist in managing user accounts and permissions in various systems.
- Support basic network troubleshooting and maintenance.
- Collaborate on IT projects, including system upgrades and rollouts.
- Maintain detailed records of support requests and resolutions.
- Create and update user guides, FAQs, and troubleshooting documentation.
- Provide regular status updates to IT leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
