Technical Support Specialist
About The Position
Provides technical or functional application problem-solving advice and follow-up to system users via the Mesa County I.T. Helpdesk phone line, giving Mesa County computer users a focal point for inquiry and incident support, help with using county computer-based business systems, and management reporting on I.T. service quality. Assists I.T. Desktop Support personnel in providing front-line user support with desktop computer and application issues. Provides reports and information to I.T. Management concerning I.T. service levels, response times, and quality to assist I.T. Management in resource allocation and service capacity planning.
Requirements
- Associates degree or two (2) years of college or technical training in computer science, electronics engineering, telecommunications or a related field and two (2) years of progressively responsible related experience.
- Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Responsibilities
- Provides county computer users with a central point of contact to receive assistance and report computer issues to I.T.
- Manage requests for assistance using tools provided, provide assistance at the time of contact as possible and time permitting
- Provides non-emergent assistance and advice to county computer users via FAQs, phone and e-mail.
- Maintains and assists with maintenance of online information base, including FAQs and Knowledgebase
- Routes help desk requests to appropriate I.T. support personnel based on personal computer knowledge and experience, and familiarity with I.T. organizational structure to assure timely and appropriate delivery of I.T. support to county computer users
- Provides county computer users with support in the daily operations of computer desktop and laptop computers, including setup and configuration, daily activities, desktop application operations, and maintenance and diagnostic support.
- Provides support to users for business application software.
- Develops or secures written guidelines for handling computer related problems or tasks
- Develops policies and procedures related to information systems operation, maintenance and security
- Oral and written communications must be clear and effective.
- Performs other related duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Retirement
- Paid Sick and Vacation Leave
- Life insurance
- Long term disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
