Technical Support Specialist _ Santa Fe, New Mexico
About The Position
We have a long-term contract position for a Technical Support Specialist in Santa Fe, New Mexico. This role involves providing comprehensive desktop and laptop support, including break-fix, installation, configuration, and troubleshooting. The specialist will handle help desk tickets through various channels (phone, email, remote, onsite) and manage them using systems like ServiceNow. Responsibilities include troubleshooting hardware, software, and basic network issues, supporting Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory, and collaborating with internal teams and vendors. Maintaining documentation and prioritizing support requests are also key aspects of this role.
Requirements
- Experience with desktop support in a Microsoft environment.
- Strong troubleshooting skills for hardware, software, and networking.
- Experience with ticketing systems (ServiceNow preferred).
- Knowledge of Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
- Excellent customer service, communication, and multitasking skills.
Nice To Haves
- Basic PowerShell or scripting knowledge is a plus.
Responsibilities
- Provide desktop/laptop break-fix support, installation, configuration, and troubleshooting.
- Resolve help desk tickets via phone, email, remote, and onsite support.
- Manage tickets in ServiceNow or similar tools and escalate when needed.
- Troubleshoot hardware, software, and basic network issues.
- Support Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory.
- Work with internal teams and vendors to resolve technical issues.
- Maintain documentation and prioritize support requests based on urgency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
