Technical Support Specialist

ALLO Communications • Lincoln, NE

25d • Onsite

About The Position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Do you thrive on solving technical challenges and delivering exceptional customer service? Join our welcoming and collaborative Technical Support Team, where diversity, equity, and inclusion are at the heart of everything we do. Every member is respected, supported, and provided with opportunities for growth and success. As a Technical Support Specialist, you’ll be a trusted guide, helping customers resolve technical challenges with confidence, empathy, and expertise. If you're new to technical support but eager to learn and grow, we offer comprehensive training and professional development to support your success in this dynamic role.

Requirements

• Raise objects up to 25 lbs
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Ability to observe details at far range

Nice To Haves

• Basic knowledge of home broadband components and home networking is a bonus. Examples are what is a modem and router, how to connect a wireless device like a phone or laptop to home WiFi, what is the difference between 2.4 GHz and 5 GHz WiFi bands, etc.

Responsibilities

• Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.
• Diagnose technical issues, implement solutions, and schedule service appointments when necessary.
• Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.
• Conduct follow-ups with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets.
• Accurately document customer interactions and support requests in our system.
• Collaborate with internal teams to improve customer experience and technical support processes.
• Other duties as assigned.

Benefits

• Free internet
• Awesome discounts on other ALLO services
• 401(k) savings match up to 5%
• Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Medical, vision, and dental with low employee costs.
• Generous Earned Time Off (ETO) program
• Assistance with the cost of your tuition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED