Technical Support Specialist

Booz Allen Hamilton•Alexandria, VA

1d•$69,400 - $158,000•Remote

About The Position

Technical Support Specialist The Opportunity: Join a mission‑driven team supporting the Army National Guard by delivering reliable, secure, and high‑quality IT services that directly impact readiness and daily operations. In this role, you’ll be a frontline technical resource for warfighters, helping ensure that the technology they rely on is available when and where it’s needed. You will work across multiple systems and support environments, providing hands‑on troubleshooting, system maintenance, and user assistance while collaborating with cybersecurity, network, and engineering partners to keep systems compliant and mission‑ready. As part of Booz Allen’s team, you will gain exposure to a broad range of DoW IT capabilities, mature your skills through real‑world problem‑solving, and contribute to an environment where innovation, accountability, and teamwork are core to success. You will help sustain critical communications and information systems that enable training, mobilization, emergency response, and coordination with local, state, and federal agencies. Whether you’re resolving end‑user issues, supporting lifecycle upgrades, or assisting with operational exercises, your work will directly support the Guard’s ability to protect communities and respond to national missions. This opportunity offers meaningful client engagement, technical growth, and the chance to support a high‑impact mission in a fast‑paced environment where your expertise will make a visible difference every day. Join us. The world can't wait.

Requirements

5+ years of experience providing Tier I and II IT support in an enterprise or DoW environment
Experience troubleshooting Windows operating systems and common enterprise applications
Experience with Active Directory user and group administration
Experience maintaining ticketing workflows and document actions clearly for audit and compliance
Knowledge of networking fundamentals, including DNS, DHCP, and TCP/IP
Ability to resolve hardware and software issues with minimal oversight
Ability to troubleshoot hardware, software, and network issues
TS/SCI clearance
HS diploma or GED
Security+ CE, SSCP, CCNA-Security, or GSEC Certification

Nice To Haves

Experience supporting Army enterprise network environments
Experience with NIPR/SIPR systems and ticketing platforms such as ServiceNow or Remedy
Experience with imaging, patching, and vulnerability remediation workflows
Experience coordinating with system administrators, cybersecurity teams, or mission partners
Possession of excellent communication and customer service skills in fast-paced environments
Bachelor’s degree in IT, Cyber, or Engineering

Responsibilities

Deliver reliable, secure, and high-quality IT services that directly impact readiness and daily operations.
Act as a frontline technical resource for warfighters, ensuring technology is available when and where it’s needed.
Work across multiple systems and support environments, providing hands-on troubleshooting, system maintenance, and user assistance.
Collaborate with cybersecurity, network, and engineering partners to keep systems compliant and mission-ready.
Sustain critical communications and information systems that enable training, mobilization, emergency response, and coordination with local, state, and federal agencies.
Resolve end-user issues.
Support lifecycle upgrades.
Assist with operational exercises.